Membership & Cancellation Policy
At iMed Prime, we are committed to providing a high-touch, concierge experience that integrates seamlessly with your professional schedule. We understand that priorities shift, and our cancellation policy is designed to ensure operational transparency and the continuity of your clinical care.
1. The Notice Period
To ensure administrative and clinical coordination, we require five (5) business days’ notice prior to your next scheduled billing date to cancel or modify your membership.
Requests submitted within five business days of your billing date will be processed for the following billing cycle.
Your access to all clinical resources, including concierge support and metabolic monitoring, remains active through the end of your final paid month.
2. Subscription & Refills
Because our protocols are built on consistent, uninterrupted metabolic management, cancelling your subscription does not retroactively refund the current month’s services or medication, as these resources are procured and prepared specifically for you upon the start of your billing cycle.
3. Pausing vs. Cancelling
We understand that travel, high-stakes projects, or health maintenance phases may require a break. iMed Prime offers a “Membership Pause” option:
Members may pause their subscription for up to one billing cycle (30 days) once per calendar year.
This preserves your patient profile and clinical data, allowing for a seamless transition when you are ready to resume your protocol.
4. How to Request a Change
All membership modifications, pauses, or cancellations must be submitted via your secure client portal or by emailing us at mike@joinimedprime.com or care@bask.health. Verbal requests or requests sent to personal social media accounts cannot be processed.